Charms

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

Delivery to the courier company within 5 business days after placing the order.
Shipping may be impacted by holidays, weather, or other unforeseen events.

USA Shipping Times: 7-12 business days

Canada Shipping Times: 7-10 business days

Australia Shipping Times: 8-12 business days

UK & The European Union (EU) Countries Shipping Times: 6-10 business days

Middle Eastern Countries Shipping Times： 8-12 business days (A fee of $8 for standard postal registration and customs clearance will be charged for orders to Middle Eastern countries.)

Mexico Shipping Times：8-12 business days

Japan, Thailand, Malaysia, Singapore: 3-7 business days. (Shipping to Singapore, Malaysia, and South Korea is calculated based on the total weight3 of the order. A standard rate of USD $5 per kilogram applies.)

South Korea: 6-8 business days

 We offer free shipping when you spend $30 (Japan/Thailand: $20). Otherwise, a $7 (Japan/Thailand: $5) flat rate shipping.

1. How can I clean the insulated tumbler?

Our insulated tumbler is designed for easy cleaning with a full-body wash and convenient disassembly. We recommend using a mild detergent for a thorough cleaning. Keep your tumbler fresh with this simple maintenance routine.

 2. Why might the straw have an initial odor, and how can it be removed?

The tumbler comes with a food-grade PP silicone straw. It may have a slight odor upon initial use, which is normal. To remove the odor, soak the straw in hot water with lemon. This process will gradually restore the straw's freshness, ensuring your beverages taste as intended.

 3. Is the painted exterior prone to chipping?

The exterior features a durable painted finish. As long as you avoid using sharp objects that could scratch it, the paint will remain intact. Handle with care to preserve the timeless appearance of your tumbler.

 4. Should I be concerned about leakage from the lid?

Rest assured, each lid is equipped with a silicone leak-proof pad, effectively preventing any leakage issues. We are committed to providing a high-quality seal design for your peace of mind during usage.

• If you have any further questions or need additional assistance, please feel free to contact our customer service. We are here to provide satisfactory answers. Thank you for choosing us.

1. We offer a 6-month replacement policy for non-human-damage issues.
2. If you lose small accessories (e.g., bottle caps), please contact us by email. We will confirm the availability of the accessories with the factory.

• If extra parts are available, we will provide them free of charge.
• If the factory has no stock, we will unfortunately be unable to provide the replacement.