We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

• We do not accept temporary addresses, military bases, or overseas territories that are distant from their home countries as valid shipping addresses.
• Please refer to the Shipping Policy page for delivery times.
• To protect your privacy, we will only reach out to you by email. Your phone number is used solely by the courier for delivery purposes.
  
• All product prices include taxes (VAT included for Europe). For more details, please refer to the Taxes & Customs page.
  
• We will not frequently send promotional emails, but please pay attention to important notification letters.
  
• We respect your privacy and will not disclose your shipping address to anyone. All your data will be stored in the United States through Shopify.
  
• Please inspect glassware immediately upon receipt. If any damage is found, contact us as soon as possible and provide relevant photos.
  
• Do not expose to fire or store corrosive liquids. We recommend cleaning once a day.

1. How can I clean the insulated tumbler?

Our insulated tumbler is designed for easy cleaning with a full-body wash and convenient disassembly. We recommend using a mild detergent for a thorough cleaning. Keep your tumbler fresh with this simple maintenance routine.

 2. Why might the straw have an initial odor, and how can it be removed?

The tumbler comes with a food-grade PP silicone straw. It may have a slight odor upon initial use, which is normal. To remove the odor, soak the straw in hot water with lemon. This process will gradually restore the straw's freshness, ensuring your beverages taste as intended.

 3. Is the painted exterior prone to chipping?

The exterior features a durable painted finish. As long as you avoid using sharp objects that could scratch it, the paint will remain intact. Handle with care to preserve the timeless appearance of your tumbler.

 4. Should I be concerned about leakage from the lid?

Rest assured, each lid is equipped with a silicone leak-proof pad, effectively preventing any leakage issues. We are committed to providing a high-quality seal design for your peace of mind during usage.

• If you have any further questions or need additional assistance, please feel free to contact our customer service. We are here to provide satisfactory answers. Thank you for choosing us.